Orders and delivery
What are the delivery times?
Orders are generally delivered within 10 to 15 business days depending on the destination. Transit times may vary depending on the country and peak periods (sales, holiday season).
Is delivery really free?
Yes. Delivery is free on all orders, worldwide, with no minimum purchase.
Are there any taxes or customs fees to expect?
For deliveries, no additional charges are to be expected: the prices displayed include taxes. Some non-EU countries may apply local taxes or administrative fees beyond our control; it is then up to the customer to inquire with the competent authorities.
How do I track my order?
As soon as your order is shipped, you will receive an email containing your tracking number. If you have not received it, please check your spam folder or contact us at contact@running-pro.com.
Sizes and products
How do I choose my size?
Each product page offers an EU / US M / US W / UK converter as well as a size guide. As a general rule, we advise you to take your usual size; if in doubt between two sizes, take the next size up for running.
Are the shoes authentic?
Yes. We select high-end running shoes from the biggest brands: Nike, Adidas, Hoka, Asics, Brooks, New Balance, Salomon and Saucony.
Returns and warranty
Can I return an item if it doesn't suit me?
You have 14 days from receipt to make a return, provided that the items have not been worn and are in their original packaging. Consult our return policy for more details.
What warranty do you offer?
You have 30 days after delivery to report any defect or quality issue. We will work together to find the best solution: exchange, replacement or refund.
How to contact you?
By email at contact@running-pro.com or via our contact form. We respond within 24 to 48 business hours.